Welcome to Language. This privacy policy explains how we collect and use personal data and your rights in relation to that data. Language Communications Ltd is committed to the privacy and security of your data and fully adheres to the General Data Protection Regulations (GDPR) and relevant professional codes of conduct.

Who are we? Language Communications Ltd is an independent design, communications and research consultancy based in Dublin 1, Ireland. We produce creative campaign communications that may feature individuals in photography, video and audio recordings. We conduct market research through third-party agencies in person, by phone and online.  For this purpose we contract members of; AIMRO, ESOMAR and the MRS. As a commissioner of research, the primary purpose of why we collect information is in order to conduct market research, gathering opinions and views and thereby providing insights on a wide variety of different topics.

What information do we collect? The personal information that we collect varies depending on the context of your interactions with us, contracted agencies and the type of research conducted. It may include, but is not limited to, the following information:

  • Contact details such as name, address, email address; home and/or work postal address, postcode; phone number
  • Demographic details such as age, area, occupation, etc.
  • Information in connection with your participation in surveys and/or studies
  • Any other information which may be collected in the course of surveys or focus groups such as content or material you choose to submit, upload or transmit, photos, videos, images, etc.

We may also email you about information or insight reports that we think you might be interested in. You may unsubscribe at any time using the unsubscribe button in the emails.

Your Consent. The GDPR requires us to rely on one or more lawful bases to store or process your personal information. Your participation in our surveys and analyses is in all cases voluntary and your survey responses are not attributed to you in client reports unless you permit otherwise. We rely on your consent as the legal basis to take part in research.  You may withdraw your consent at any point.

What do we do with personal data? As an independent research consultancy, we conduct research for a wide range of clients who commission us to research their products, services, and offerings amongst their members and the wider general public. As a survey participant your opinions help inform the development and improvement of these products and services. Where we obtain personal identifiable data we or commissioned agents store it in a safe and secure manner with limited access, in compliance with all relevant Data Protection legislation. We do not share any personal identifiable data with any third parties unless explicit informed consent has been obtained. Personal identifiable data will not be linked to any of our results. Our results are presented in aggregate anonymous form. Occasionally clients may review a recording of a focus group discussion. We will always obtain your explicit informed consent on such occasions.

How do we protect your personal information? We place great importance on the security of your personal information and we always try to take appropriate precautions to protect it. We use a variety of security technologies and procedures to help us protect your personal data from unauthorised access, use or disclosure. We anonymise your data as soon as possible. However, as effective as modern security practices are, no security system is entirely secure and we cannot 100% guarantee the security of your information.

How long do we store personal information? Any personal identifiable data collected as survey responses to market research surveys is stored for no more than 12 months after which it is securely destroyed – unless explicit informed consent is given by individuals to store it for longer.

Where is Personal Data Stored or Transferred? As an independent consultancy based in Dublin, all personal data is stored on servers in Ireland. In the event of transfer we would only transfer your personal information with in the European Economic Area (EEA) where countries have the same level of data protection law under the GDPR.

Your rights. Under data protection legislation, individuals have the right to know if an organisation or individual is holding information about them. Amongst other rights they also have the right to access this information. A guide to your rights is available on the website of the Data Protection Commissioner – https://dataprotection.ie/ 

If you have any questions about this policy or want to make a complaint about how we handle your personal data, please contact us by email.

Cookies. Following a revised EU directive on website cookies, each company based, or doing business, in the EU is required to notify users about the cookies used on their website. Our site uses cookies to improve your experience of certain areas of the site. You may delete and block all cookies from this site, but as a result parts of the site may not work as intended.

Cookies are small text files sent from a website and stored in the user’s web browser while user is browsing a website. When users visit the same website again, the browser sends cookies back to the website allowing the website to recognise the user and remember things like personalised details or preferences. More information about cookies and details of how to manage or disable them can be found on www.aboutcookies.org.

When you use this website the following types of cookies can be set on your device:

Performance cookies

These cookies are used to collect statistical information about visitors of the website and the pages they view. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and used anonymously. We use these cookies to understand how users engage with our content, which helps us to improve our website. Some examples of services that use these type of cookies include Google Analytics. Google Analytics is a web analytics service provided by Google to help us see how our website is used. In doing so information about your use of our website, including your IP address, may be transmitted to Google and stored on servers in the United States. The data collected by Google Analytics is used to analyse how frequently the same people revisit the Language website, how the website is found (from advertising or referring websites), and which pages are most frequently viewed. This information is combined with data from thousands of other users to create an overall picture of website use, and is never identified individually or personally and is not linked to any other information we store about you. For more information on how to manage cookies, including opt-out of performance cookies please visit: http://www.aboutcookies.org/Default.aspx?page=1

Functional cookies

These cookies allow the website to remember choices you make and provide enhanced and more personal features. Some examples of such features include: Remembering your preferences and settings such as redirect to mobile version of the site when you are browsing with a smart phone. Remembering when you’ve voted in a poll so that you don’t do this more than once during your visit. Other examples of services that use these type of cookies include the WordPress platform used by our site. For more information on how to manage cookies, including opting-out of functional cookies please visit: http://www.aboutcookies.org/Default.aspx?page=1

Other third party cookies

Some cookies that have been set on our websites are not related to Language or our partners. If you were to visit a page with content embedded from, for example, YouTube or Facebook, these service providers may set their own cookies on your web browser. We do not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.